Customer Service Representative Support customer base of automotive and non-passenger dealerships. Respond to customer inquiries through email or phone ensuring that the challenges are resolved. Ability to demonstrate steps necessary to address, fulfill or complete the process customer is experiencing. Agents should be able to express best practices and company philosophy regarding trusted methods and make suggestions about operations. Agents should always act with professionalism, keeping customer satisfaction a priority. Excellent Customer Service Skills Excellent Phone Etiquette Excellent Listening Skills Written Communications Call Center Environment Handle High Volume Throughput Help Desk Experience Organizational Skills General Computer Troubleshooting Remote Support (GoToMeeting, GoToAssist) Best Practices Consulting CRM Ticketing System Search Engine Optimization Social Media Management Reputation Management Google Analytics Internet Consulting Internet Browser Support and Settings Windows Operating System
Room for growth
Dealer Spike is the market-leading SaaS provider of digital retailing, eCommerce & digital marketing. Read More
